Month: October 2016

How a bike manufacturer is using Process Mining

A Mountain Bike manufacturer successfully sells large quantities of customized mountain bikes to retailers.  After receiving an order from a customer, the manufacturing department typically requests the purchase of materials such as seat tubes, fork crowns […]

How EDEKA optimizes IT Service Management processes

As  one  of  the  largest  regional companies in the German EDEKA group, EDEKA Minden-Hannover keeps a watchful eye on the performance of its processes. The daily flood of tickets arriving  at  the  IT  Service  Desk […]